Refund policy
Cevi Perfumes
Due to the hygienic and personal nature of fragrance products, all sales are final.
Returns & Exchanges
We do not accept returns or exchanges for:
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Opened or used products
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Fragrances, sample sets, or testers
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Gifted items
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Email: info@ceviperfumes.us
Please include:
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Your order number
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Clear photos of the issue
If approved, we will offer:
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A replacement, or
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A refund to the original payment method
Order Cancellations
Orders may be canceled only before fulfillment begins.
Once an order has shipped, it cannot be canceled.
Refund Processing
Approved refunds are processed within 5–10 business days after approval.
Processing times may vary by payment provider.
Lost or Stolen Packages
We are not responsible for packages marked as delivered by the carrier.
Please ensure your shipping address is accurate and secure.